Effective date: March 17, 2026
Welcome to https://ivy-academic.com (the “Website”), operated by a privately owned company (“Company,” “we,” “us,” or “our”). By accessing or using our services, you (“Customer,” “User,” or “you”) agree to be bound by these Terms of Use.
Services Overview
The Website connects Users with independent freelance tutors to provide learning guidance based on subject area and topic. We act solely as a facilitator for communication and payment between Users and freelancers. We do not guarantee the quality of services but provide a dispute resolution mechanism and secure payment processing.
Nature of Services
The Website connects users with independent freelance tutors who provide academic guidance and learning support across a wide range of subjects and study tasks. Acting solely as a facilitator, the Website enables secure communication and payment between users and freelance tutors. While we do not guarantee the outcomes of tutoring or guidance provided by independent tutors, we offer secure payment processing and a dispute resolution process designed to help protect users and encourage accountability within the platform.
Assignment assistance and professional guidance services available through the Website include but are not limited to:
- Writing Guidance. Personalized one-on-one learning support from an experienced tutor with subject-specific expertise. Tutors can provide feedback on structure, help you develop and refine arguments, and offer suggestions to improve the clarity and coherence of your academic writing.
- Dissertation Research Support. Individualized academic guidance at different stages of a dissertation or thesis project, including topic development, research planning, literature review direction, and chapter organization. Users may connect with PhD-level tutors experienced in academic research for educational support.
- Proofreading Feedback. A structured review of submitted text focusing on grammar, spelling, punctuation, language consistency, and overall readability. Tutors provide corrective feedback and suggestions aimed at helping users improve the clarity and presentation of their academic work.
These services are provided strictly for educational purposes and are designed to support user understanding and academic development. These services are intended solely for reference and learning purposes and must be used in full compliance with each user’s institutional guidelines and academic integrity policies.
Service delivery Channels
Support is delivered through the email address provided at registration or through other agreed-upon communication platforms, such as WhatsApp or Zoom. When appropriate, secure file-sharing services like Google Drive or Dropbox may also be used to facilitate collaborative work. Service provision timelines are established and confirmed prior to payment.
User Eligibility and Conduct
Users must be at least 18 years of age to access and use the services provided by the Website. By registering or using the platform, users confirm that they meet this minimum age requirement. Users expressly agree not to engage in any prohibited activities, including but not limited to requests that promote or facilitate cheating, plagiarism, academic dishonesty, impersonation, fraud, or any unlawful conduct. The Website maintains a strict policy against misuse.
The services offered are available to both individual users and business entities, with a primary focus on clients located within the United States. While users from other jurisdictions may access the platform, they remain responsible for ensuring their use complies with local laws and academic regulations. The Website is committed to fostering a responsible and ethical educational environment for all its users.
Payment Terms
Payment Methods and Timing
All payments for services must be made in full before any work begins. The Website requires upfront payment to confirm tutor’s availability and ensure delivery of timely service. We accept secure payments through a range of trusted methods, including major credit and debit cards (Visa, Mastercard, American Express), PayPal, and, where integrated, Apple Pay or Google Pay. This policy applies to all service types and ensures consistent and transparent client experience.
Currency and Processing
All transactions are processed in USD (US Dollars), unless otherwise stated or agreed upon in advance. Users outside the United States are responsible for any currency conversion fees or foreign transaction charges applied by their bank or payment provider.
Payment Security
We utilize industry-standard secure payment gateways to protect all financial data. Your payment information is encrypted and processed through trusted third-party systems that comply with international data security standards, helping to ensure both safety and confidentiality.
Payment Confirmation
Upon successful payment, users will receive a confirmation email containing a digital receipt and service invoice sent to the email address provided at registration. For users requiring formal documentation—such as institutional clients, sponsored students, or businesses—customized invoices can be generated upon request.
Pricing Transparency
We are committed to full pricing transparency. Before we begin providing any service, you will always know the final price for your request. Our pricing is based on several factors, including:
- Learning level (high school, undergraduate, graduate, etc.)
- The deadline
- Type of service required
- Scope of assistance
An 11% platform commission is included in all rates. This ensures there are no hidden fees or unexpected charges—what you see is what you pay.
Refund Policy
Customers have 12 business days from the date the service is delivered to submit a refund request. Requests must be sent via email to [email protected]. Refund requests submitted after 12 business days will not be considered. A 100% refund will be granted if the service fails to meet the initially agreed specifications or if the content is demonstrably incomplete or incorrect based on the original task requirements.
Refunds are processed either back to the original payment method. Partial refunds or no refunds will be issued if the service was delivered in accordance with the agreed terms, but the Customer changes their mind or is dissatisfied without valid cause.
Intellectual Property
Upon full payment, ownership of materials transfers exclusively to the Customer. This transfer grants the Customer full rights to use, reproduce, modify, distribute, or resell the collaboration results at their discretion, without further restriction or obligation to the Company.
However, all proprietary content, branding elements, logos, trademarks, and materials that are part of the Website itself or used by the Company while providing services remain the sole intellectual property of the Company. Customers and users are expressly prohibited from copying, reproducing, or otherwise utilizing any of the Company’s intellectual property without prior written consent. Unauthorized use of the Company’s intellectual property may result in legal action.
Governing Law and Dispute Resolution
These Terms are governed by and construed in accordance with the laws of the United States. Any disputes arising out of or related to these Terms or services will be subject to the exclusive jurisdiction of US courts. In case of disputes, Users are encouraged to contact our support team for resolution before pursuing legal action.
Modifications to Terms
We reserve the right to update or change these Terms at any time without prior notice. It is the User’s responsibility to review the Terms periodically. Continued use of the Website constitutes acceptance of any changes.
Third-Party Services
The Website uses third-party services such as Google Ads, Google Analytics, and secure payment gateways. We do not control and are not responsible for third-party service policies or actions.
For more information, refer to our Privacy Policy.
Compliance with US Laws and Regulations
Our services comply with applicable US federal and state consumer protection laws, including the Federal Trade Commission Act, state consumer protection statutes, and relevant privacy regulations to protect your rights and data privacy. Customers receive clear information about services and refunds in accordance with US consumer protection standards.
If you have any questions regarding these Terms, please contact us at [email protected].
Jurisdiction
These Terms and any related disputes are governed by the laws of the United States.
Dispute Resolution
We encourage users to first contact support to resolve issues informally. If unresolved, disputes will be handled through appropriate US courts or, if agreed by both parties, alternative dispute resolution (ADR) services such as arbitration or mediation.
Venue
All legal proceedings will take place in a US court with appropriate jurisdiction over the user’s or company’s location unless otherwise agreed by the parties.